All custom wigs are made by sewing machine 

DISCLAIMER: Glue-less frontal wigs are not recommended for all hairlines.

B.Y.O.B  Bring your own bundles:  Head measurements are required to create a wig with your own bundles. This is a wig that consists of hair being purchased by the customer. If needed hair can be purchased at Jazay Works. This service includes construction of the wig only. At your request we will bleach your knots if desired, add clips, combs, or a band for an additional fee. No additional services are added to a b.y.o.b wig. It comes as is. Ideal for one that may have a stylist who does their hair for them, or may know how to customize their own wig. Stay tuned for our channel to see DIY wig tips to increase the lifespan of your wig without a stylist.

FULL CUSTOM WIG: Head measurements are required to complete. This full glam wig consist of hair purchased from Jazay Works and the construction of the wig.  It includes customizing (bleaching knots, plucking, co-wash & finishing style, combs for security, and additional security upon request). Color can be added for an additional fee. Ideal for a busy mom, someone that may have hair-loss or maybe you just have limited time for your hair daily.

PRE-MADE: Head measurements are required before ordering. This wig consist of a full wig as-is that was created by our partners by machine. Jazay Works does not hand make these wigs. You are able to request to prepare and style a pre-made wig for an additional fee. All wigs differ and do not come in a certain length, style or color. 

SIZE POLICY: JAZAY WORKS IS NOT RESPONSIBLE FOR WIGS NOT FITTING PROPERLY DUE TO THE SELECTING OF AN INCORRECT CAP SIZE AT YOUR TIME OF ORDER. WIGS ARE MADE USING STANDARD CANVAS HEAD BLOCKS. CAPS ARE ALTERED ACCORDING TO HEAD SIZE. PLEASE REFER TO OUR YOUTUBE VIDEO OR CHART TO CHECK YOUR MEASUREMENTS.

EMAIL POLICY/HOURS OF OPERATION: Please allow 24 to 48 business hours for an email reply. Jazay Works hours of operation are Monday-Friday 11am to 4pm.

CUSTOMER SERVICE POLICY: Customer service is available during our hours of operation only. We are here to service your request and address any questions or concerns to ensure that you have the best experience with our company. Email our help team at wigs@jazayworks.com 

PAYMENT PROCESSING POLICY: We are not responsible for payments that are unable to be verified. Payments that are unable to be verified includes: 

  1. CARD NAME USED IS NOT THE SAME AS NAME ON THE ORDER
  2. INVALID ADDRESS
  3. ZIP CODE INVALID FOR THE CARD BEING USED
  4. INCORRECT EMAIL ENTERED ONLINE AT YOUR TIME OF ORDER. If we can not verify your payment within 5-7 business days your order will be cancelled and you will automatically receive a refund (if necessary.) etc.

MAINTENANCE: Maintenance for the curly patterns should be done up to 4 times per week or as desired, with a water bottle and Jazay Works Supreme Mousse, if the wig is worn often. Conditioner or leave in conditioner choices are to be used at your desecration. Complete with a thorough shampoo & condition every 6 weeks. PLEASE NOTE that it is a sulfate free & a non alcohol product. Keep in mind these are our suggestions for the longevity of your extensions. AIR DRY AND USE A DENMAN BRUSH OR ANOTHER TYPE OF VENTED BRUSH.

MAINTENANCE FOR WAVY HAIR: Co-wash every 6 weeks with conditioner. Complete with a thorough shampoo & condition every 6 weeks. Add our Noble Glow serum before or after the hair is dry, then add Supreme Mousse. AIR DRY AND USE DENMAN BRUSH OR ANOTHER TYPE OF VENTED BRUSH. Keep in mind these are our suggestions for the longevity of your extensions. Only sulfate free & non alcohol products are recommended. 

MAINTENANCE FOR STRAIGHT HAIR: Co-wash every 6 weeks with conditioner. Complete with a thorough shampoo & condition every 7 weeks. AIR DRY OR ANOTHER TYPE OF VENTED BRUSH. Keep in mind these are our suggestions for the longevity of your extensions. Only sulfate free & non alcohol products are recommended. 

PRODUCTION TIME: Production does not began until your wig purchase price is paid in full. 7,14, or 25 BUSINESS DAYS are the processing times depending on the wig you order and the number of orders in queue. Shipping is typically 5 business day up to 10 business days. This does not include weekends, holidays or vacations. Please plan accordingly if you have any events scheduled. 
Due to COVID-19 production time may fluctuate, but we are still processing orders and providing the best service during these tough times. Please add an additional 5 to 10 business days for processing if ordering during this time. Orders are still being processed in the order they are received. 

CUSTOMER AGREEMENT:

BY ORDERING YOU AGREE & CONFIRM THAT YOU HAVE READ & UNDERSTOOD ALL THE TERMS & CONDITIONS, PROCEDURES, POLICES, FAQ SECTIONS, AND ALL OTHER INFORMATION LISTED ON THIS WEBSITE.